Quality Guarantee

Last revised: 23 July 2026

Our packing standard

Seeds leave our facility in moisture-safe foil packs or cartons suited to each variety. Keep packs sealed until sowing and store in a cool, dry place away from direct sun unless otherwise noted on the product page.

When we intervene

Eligible quality claims include:

• Incorrect SKU or pack weight versus the tax invoice.
• Seed packs that arrive damaged, unsealed, or incorrect due to transit mishandling.
• Confirmed courier loss after the tracking investigation window closes.

Evidence required

Raise a ticket via Track & Support within 24 hours of delivery. Attach the order ID, outer carton photos, shipping label, and close-ups of affected items. Reports without timestamps or images may require additional verification.

Remedies offered

Approved claims may receive a replacement dispatch (subject to stock availability), partial credit, or a refund to the original payment rail. COD refunds are settled through UPI or wallet credit within 10 business days of approval.

Non-qualifying situations

Normal cosmetic marks, minor wilting correctable by trimming, or dissatisfaction after cooking or processing are outside this guarantee. Consumed or partially used items cannot be returned.